Question 1

How does our company work?

Accepted Answer

We clean. You relax.
​
ODReight Solutions is a cleaning company that focuses on quality. Our clients' satisfaction is extremely important therefore we pay attention to every detail.

We work both with individual cleaners and teams, usually, there are a maximum of 2 people working in which case the total visit time you pay for is split between them (e.g. if you book a 4 hours total payable visit, a team of 2 cleaners will actually spend 2 hours on your property - each cleaner will work 2 hours, and you pay for the total time worked by each cleaner). We try our best always to send in the same team. There are a few things to keep in mind though.
We are not an agency, we recruit, train and supervise our staff, we don't just subcontract your job to random cleaners. We work both with female and male cleaners, working together and individually and we cannot accommodate requests for only female cleaners. Our cleaners are experienced, trained to follow a working system and do not usually require supervision and guidance from the customer. We welcome any special requests you might have, but we would highly appreciate it if the cleaners are able to work at their own pace and manage their tasks as they see fit as that means they will be faster and more efficient. They are trained to do a full cleaning of the property if time allows it or they will prioritize tasks from one visit to another. They are also trained to look around and clean whatever needs cleaning. 
Although we aim to send in the same cleaners every time so you get used to them, we cannot guarantee that person will be with us for a certain period of time or that they will always be available. We are not an agency, but in this field of work people come and go and this is out of our control. Also, your regular cleaners might go on annual leave, be sick or just want a day off which will mean we have to send someone else in. We can guarantee that all cleaners will be vetted and trained to deliver the same quality and will be constantly supervised. We are a family-owned business and we keep a close eye on our staff. Our admin team are available to answer questions or solve any issues. You will also arrange everything with the management and nothing directly with the cleaners. In 90% of the cases of your regular cleaner being absent, we can send in a cleaner to cover the absence although we might have to reschedule your visit.
 
We do both commercial and residential cleaning. Depending on the services you require we can provide you with a free, no obligation quote. Our cleaners are insured, vetted, and trained to deliver on our cleaning standards.

Question 2

Where do we operate?

Accepted Answer

We currently offer cleaning services in Cambridge and some of the surrounding areas as per the below map.
Green Areas - covered for both regular and one-off services
Yellow Areas* - covered only for one-off services

*We will consider regular services in these areas as long as the customers is happy to pay an extra fuel charge per visit, this charge is to be agreed after the initial visit, once we make sure the customer is happy with our services and wished to continue with a regular service.

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Professional cleaning services in Cambridgeshire and surrounding areas